Terms and Conditions*

Competition Terms & Conditions (“Terms and Conditions”)

The Singapore Airlines ‘The New Zealanderlivery Service’ (“Promotion”) and prize (“Prize”) form part of these Terms and Conditions. By entering the competition held during the Promotion (“Competition”), participants (“Participants”) agree to be bound by these Terms and Conditions. The decision of Singapore Airlines Limited (UEN: 197200078R) (“the Promoter” or “Singapore Airlines”), with its registered address at 25 Airline Road, Airline House, Singapore 819829 and operating via its New Zealand office at Level 19, 205 Queen Street, Auckland 1010 New Zealand, shall be final and no correspondence regarding any aspect of this Promotion will be entertained.

1. Promotion Summary
   1. The Promotion allows the Participant to win one (1) Economy Class return air tickets departing from Auckland or Christchurch on Singapore Airlines operated aircraft only to select destination within the Singapore Airlines network (excluding Australia and the Americas). The Competition closes on 15 August 2026 at 11:59pm.
   2. Information on how to enter and the details of the Prize(s) form part of these Terms and Conditions. By participating, entrants agree to be bound by these Terms and Conditions.
2. How to Enter
   1. The Promotion period begins on 27 July 2026 and ends on 15 August 2026 at 11:59pm, both dates inclusive.
   2. Participants may enter this Competition by completing the entry form via the promotion landing page hosted at newzealanderliveryservice.co.nz, nzds.nz
   3. By completing the entry form, each eligible Participant will be entitled to (1) one entry for consideration into the Competition. Participation in the Competition is limited to (1) one entry per person, provided that all conditions of entry are met. The Winner(s) (as defined below) will be selected at the Promoter’s sole and absolute discretion based on their responses to the entry form, including but not limited to their stated reason for entering.
   4. The Winner(s) will be selected weekly during the period from 27 July 2026 until 15 August 2026 both dates inclusive, at such times as determined by Singapore Airlines at its sole discretion.
   5. Employees of Singapore Airlines and associated sponsor(s) and their immediate families are not eligible to participate.
   6. Prize Winner must be at least eighteen (18) years of age in order to be eligible for the Prize. Participants must currently reside in New Zealand, be able to provide proof of residential address in New Zealand, hold a passport with a minimum of six (6) months’ validity and have no prior criminal convictions.
3. Winner Selection Process  
   1. Winners will be selected by the Promoter weekly throughout the campaign period starting from 27 July 2026 (“Winner(s)”).
   2. Winners will be selected based on their entry form information:
      1. why they want to win the Prize, including but not limited to their reason for entering the Competition.
      2. their ability to utilize the Prize within required timeframe.
      3. desired destination; and
      4. Singapore Airlines availability of inventory.
   3. Winners will be contacted via phone call and will have twenty-four (24) hours to accept the Prize. Acceptance of the Prize will be acknowledged in the form of the Winner signing a Prize Winner letter and providing passport information.
   4. If the Winner does not accept the prize within the twenty-four (24) hour timeframe, a new Winner will be selected by the Promotor at its discretion within the next twenty-four (24) hours after the expiry of the twenty-four (24) hour period and the previous Winner will not have any claim to the Prize.
   5. Reasonable attempts will be made to notify the Winners by phone call via the phone number provided in the Winner’s entry. If the Promoter, having used reasonable efforts, is unable to contact the Winner(s) n the Prize will be forfeited, and The Promoter reserves the right to select another Winner.The Promoter's decision is final, and no correspondence will be entertained.
   6. Confirmed winners may be announced through Singapore Airlines’ eNewsletter to Participants or through its social channels on Facebook, Instagram and Tiktok.
4. The Prize
   1. The Prize consists of:
      1. One (1) Economy Class return air ticket per Winner departing from Auckland or Christchurch to select destinations within the Singapore Airlines network (excluding Australia and the Americas). Please note that travel only applies on Singapore Airlines operated aircraft and codeshare flights are not included.
   2. The Winner is responsible for and must cover the cost and arrangements of:
      1. visas, passports and any other travel documentation required;
      2. transport and associated costs from their residence to their selected airport for flight departure and from their selected airport to their residence upon returning to New Zealand;
      3. all other expenses related to the Prize, including without limitation, full travel insurance, transfers, spending money, food and beverage and any other incidental costs; and
      4. any changes to the travel dates or additional accommodation outside the Travel Period (as defined below) specified in the Prize details. 
   3. Travel for the Prize must depart and return during the following period: 28 July to 15 November (“Travel Period”). Travel blackouts may apply to peak travel dates. All travel must be completed by 15 November 2026.
   4. The dates for travel beyond those noted in clause 4.3 are subject to availability. The Winner may not get its preferred dates. Singapore Airlines reserves its right to impose particular flight embargoes during periods of heavy demand as is required commercially from time to time.
5. Specific Rules
   1. The Winner must hold full international travel insurance for the entire duration of the trip prior to departure from New Zealand.
   2. If the Winner has a criminal record and is denied entry into their final destination or encounters any visa issues on route, Singapore Airlines cannot be held responsible or liable in any way.
   3. The provision of air tickets from Singapore Airlines is subject to the following conditions:
      1. the issuance of tickets is subject to clause 4.3;
      2. excess baggage waiver will not be granted;
      3. Economy Class tickets are not upgradable to Premium Economy, Business Class or First Class
      4. the tickets will only be issued if all sectors are confirmed;
      5. once the airline ticket is issued to the Winner, requests for correction of passengers’ names and travelling sectors will be subjected to Singapore Airlines’ approval. For any changes to tickets after issuance a charge of NZD75.00 per change will be levied;
      6. no portion of travel not utilised may be carried forward beyond the validity dates contained on the ticket. Notwithstanding any validity date on the ticket, all travel on tickets issued must be utilised in full by 15 November 2026, as defined in clause 4.3 and
      7. travel will only be available on Singapore Airlines’ operated services.
   4. Frequent Flyer mileage cannot be accrued on any of the free or concession travel undertaken for this Prize.
   5. Charges for excess baggage shall apply where a passenger seeks to carry more than their entitlement of luggage. In such cases, Singapore Airlines is not liable for the charges.
   6. Tickets will be valid only for the travel as specified and for the period specified on the ticket. Unused travel at the expiry of the validity period cannot be refunded or re-utilised. Once a journey commences (i.e. the point at which the first flight coupon is redeemed for travel), the utilisation of the commitment for free tickets is deemed to have been made against the provision stated above.
   7. Tickets are not transferable and must be issued only in the correct name of the person travelling.
   8. The Prize is strictly not transferable or exchangeable and cannot be redeemed for cash. The Prize must be taken as stated in these Terms and Conditions and no compensation will be payable if the Winner is unable to use the Prize as stated. For the avoidance of doubt, if the Winner is, for whatever reason, unable to travel on a nominated date during this period, whether the failure was due to reasons beyond the Winner's control or otherwise, then the Winner will forfeit the Prize.
6. Winning the Prize
   1. The Winner must be available for the preparation of all publicity that may be required by Singapore Airlines. This includes but is not limited to:
      1. Use of photo’s and likeness in promotional materials, including but not limited to out of home formats, radio and or e-newsletters
      2. Appearance on website as a winner; and
      3. Campaign related flight and travel updates on website and marketing materials including out of home and social media, including Facebook, Instagram and TikTok.
   2. The Winner accepts the Prize entirely at his/her own risk and indemnifies Singapore Airlines in respect of any claim for any accident, injury, property damage or loss of life that may occur in connection with the Prize.
   3. Singapore Airlines makes no representation as to safety, conditions and other issues that may exist at any destination. International travel advice can be obtained from various sources, including government, local consular offices and the website of the New Zealand Ministry of Foreign Affairs and Trade.
   4. The Winner must sign a legal release, in a form acceptable to Singapore Airlines in its absolute discretion, if requested.
7. Privacy and Privacy Policy
   1. By participating, entrants grant Singapore Airlines exclusive permission to use their names, characters, photographs, videos, voices and likeness in connection with the Promotion and for future promotion and marketing purposes and waive any claims to royalty, right or remuneration for such use.
   2. All participants personal details must be valid and up to date and will be held by Singapore Airlines, subject to each entities privacy policy and may be used for the purpose of the Promotion and for future promotion and marketing purposes.
   3. Personal information provided at the time of entry is presumed to be true and, in the case of text or email notification – active, through to and beyond the date of the Promotion’s completion.
   4. The Promoter will comply with its obligations under the Privacy Act 1993.
   5. The Participant agrees that the Promoter may collect, use and disclose the participant’s name, details and personal data (including photographs, audiovisual and other recordings) for the following purposes: to communicate with the Participant for the purposes related to the Competition, to provide goods and services to the Participant upon request, to send e-newsletters and messages relating to Singapore Airlines news, products and services, for publicity (whether to promote the Competition or otherwise) and for other matters for which the Participant has provided the Promoter with consent, without further notification, remuneration or compensation. View Singapore Airlines’ Privacy Policy here.
8. General
   1. The Promoter reserves the right, in its sole and absolute discretion, to amend, vary, extend or discontinue the Promotion at any stage, for any reason without prior notice.
   2. The Promoter accepts no responsibility and will not be liable for any inability of the Participants to enter, complete, continue or conclude the Promotion due to equipment failure or technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind, busy lines, misspelt email address, Acts of God or otherwise.
   3. To the fullest extent permitted by law, Singapore Airlines will not be liable for any loss or damage whatsoever (including but not limited to direct or consequential loss) for personal injury as a result of Promotion entry or winning the Prize.
9. General Conditions of Travel
   1. The Prize Winner is expected to observe the following conditions as part of the utilization of travel, including but not limited to:
      1. Be neatly and appropriately attired when traveling.
      2. Not carry, on their person, in their luggage or carry-on baggage, any contraband or goods which are prohibited by the laws of Singapore or the country of their final destination, or goods which are unsuitable for carriage on a commercial aircraft.
      3. Observe all directions of Singapore Airlines ground staff and air crew at all times.
      4. Comply with the requirements of immigration and customs authorities in each country.
      5. Take responsibility to pay any fines, penalties, payments or expenditures incurred as a result of any documentation not meeting the requirements of those authorities (including any costs with delay).
      6. Comply with the laws of the jurisdiction they are visiting.
      7. Hold valid passports with a minimum of six (6) months validity at the time of travel. The Prize Winner and their companion must organise their own visas and requisite travel documentation (such as relevant valid international drivers’ licenses) for trips and any visa or passport charges are their sole responsibility. The Prize Winner must obtain and hold travel insurance for the entire duration of their travel. The Prize Winner must not do anything to void their travel insurance.
      8. The Prize Winner must, at all times, act in good faith and must not act in any way that would bring the Promoter into disrepute.
      9. The Promoter reserves the right to change and vary the Prize at any time and may substitute any Prize for an alternative Prize of similar value without any prior notice. The value of the Prize will be solely determined by the Promoter.
      10. The Promoter cannot be held responsible for the Prize Winner being unable to participate in or utilise the travel Prize due to visa or other restrictions. Any fines, penalties, payments or expenditures incurred as a result of such travel documents not meeting the requirements of those authorities will be the sole responsibility of Prize Winner and/or their companion. At all times, it will be the responsibility of the Prize Winner and/or their companion to ensure that his/her passport is in order and that he/she has the necessary visa clearances to enter the country of destination and, if required, any transit point.
10. Miscellaneous
    1. The Promoter reserves the right to disqualify any Participant who breaches any of these Terms and Conditions, acts in a fraudulent, dishonest or disruptive manner, or otherwise than in accordance with the spirit and intent of this Competition or is involved in any way in interfering or tampering with the conduct of this Competition.
    2. By entering this Competition or accepting a Prize, to the maximum extent permitted by law, the Participant agrees to indemnify, release and hold harmless each of the Promoter, its related companies, its parent company, affiliates, directors, officers, employees and representatives against any and all liability, losses, demands, claims, actions, damages (including special, indirect and consequential damages), costs and expenses arising from or incurred, directly or indirectly, as a result of the Participant’s entry into the Competition and acceptance, possession, use or misuse of the Prize, including without limitation, personal injuries, death, damage to personal or real property, due in whole or in part.
    3. The Promoter reserves the right, in its sole and absolute discretion, to amend these Terms and Conditions, either wholly or in part, including the right to cancel this Competition, in such manner as it deems fit, without prior notice or reason, and without liability to any Participant or Prize Winner.
    4. In the event of any inconsistency between these Terms and Conditions and any brochures, marketing or promotional materials relating to the Competition, these Terms and Conditions, and all its subsequent variations, shall prevail.